Welsh Government – Easy Read Listening to People Guide

We worked with the Welsh Government to create an Easy Read version of their Listening to People guide.

The guide is about making complaints about NHS services in Wales. It explains the new NHS Wales complaints process in a clear and accessible way. It helps people understand how to make a complaint, what support is available, and what happens after a complaint is made.

It explains that people should be listened to and treated with respect when raising concerns about NHS care. The guide includes information about advocacy support, accessible communication, investigations, and what people can do if they are still unhappy with the outcome.

The guide also explains the different stages of the complaints process and how NHS services should respond to complaints and learn from them to help improve care.

We also made a Welsh Easy Read version of the guide. Both versions are digitally accessible to work with screen readers and assistive technology.

Press the red View and download this resource button to open the accessible PDF of the Easy Read guide.

For more information about Listening to People, visit the Welsh Government website here.

Please contact us if you want to know more about any of our services: [email protected].

You can see all our recent work here.